Hard Rock Casino and Sportsbook Play+ FAQs





Frequently Asked Questions

How do I sign up for a Play+ account?

Sign up for your Hard Rock Casino or Sportsbook Play+ ("Play+") account by logging into your Hard Rock Casino or Sportsbook account and visiting the Cashier Page. Click the Play+ funding option. You will need to input your Social Security Number and Date of Birth to complete the enrollment information. Verify your mailing information is correct on the form. Read and, if you agree with the program's Terms and Conditions, click Sign Up. Upon successful registration, you will have the opportunity to add funds to the account immediately using a Bank Card or Online Banking. Once you have withdrawn $150 to your Play+ account or funded your Play+ account with $150 or more, your personalized card will be mailed to your address on file within 10-14 days.

What are the benefits to using a Play+ account?

Play+ provides a fast and easy way to deposit and cash out while playing online. It is a great way to manage your money and can be used everywhere Discover® is accepted. Play+ has a very high approval rate when loading funds and is easy to use.

How does my Play+ account work?

Since the Play+ card is not a credit card, there is no waiting for credit approval, no credit check, and no credit limits to worry about. Not only can you use your account for gaming at Play+ locations and sites, but you can use your card for purchases everywhere Discover® is accepted and at any ATM that accepts PULSE® and NYCE® cards. Additional features and limitations of this account can be found in the Play+ Terms and Conditions.

How do I fund my Play+ account with a Bank Card?

Fund your Play+ account by logging into your Hard Rock Casino or Sportsbook account and visiting the Cashier Page.
  • Click the Play+ funding option
  • Enter the amount you wish to fund to your Play+ account
  • Select Bank Card Load
  • Enter the Bank Card number you wish to fund with in the appropriate field
  • Complete the security code and expiration date fields
  • Click Add Funds
  • Verify on the following screen that your funding amount is correct
  • Click Continue And Charge My Card
  • You may opt to save the account for faster funding on future requests

My Bank Card was declined when attempting to Load Funds to my Play+ Account.

It is possible that the information that was supplied during enrollment for the Play+ account does not match the information on file at your Financial Institution. The Bank Card you are attempting to fund with must be the same address as the Play+ account. Please contact your Financial Institution to confirm the information that is associated with your Bank Card. If you need additional information or help please contact us at https://www.playplusgo.com/contact/ with your inquiries.
Important: Please note, the address on the Bank Card you are using to fund needs to be the same as the address on file with the Play+ account. Fees may apply to this funding transaction, for details please see the Terms and Conditions.

Can I schedule a transfer frequency from my Bank Card to my Play+ Account?

You may opt to save a Bank Card as a funding source upon a successful funding transaction. However, due to the requirements of the payment processors, it will be necessary to select the Bank Card and input an amount to be funded for each funding transaction.

How do I fund my Play+ account with Online Banking?

Fund your Play+ account by logging into your Hard Rock Casino or Sportsbook account and visiting the Cashier Page.
  • Click the Fund Account button for the Play+ funding option
  • Enter the amount you wish to fund your Play+ account
  • Select Online Banking
  • Complete bank account registration by following the prompts to enroll OR Select previously registered account
  • Review requested amount and select checkout
  • Agree to the Terms & Conditions
  • Select Continue Shopping

How do I transfer funds from my Play+ Account to my wager account?

  • Log into your Hard Rock Casino or Sportsbook account and visit the Cashier Page
  • Select the Deposit button for the Play+ funding option
  • Enter the dollar amount to transfer (Any value below or up to the balance on the Play+ account may be transferred to the wager account)
  • Click Continue

How do I transfer funds from my wager account to my Play+ account?

  • Log into your Hard Rock Casino or Sportsbook account and visit the Cashier Page
  • Select the Withdraw button for the Play+ funding option
  • Enter the dollar amount to transfer (Any value below or up to the maximum account balance may be transferred to your Play+ account)
  • Click Continue

What are the monthly fees for my Play+ Account?

To learn more about the fee structure, logon to playplus.mycardplace.com and view the Terms and Conditions.

Can my Play+ card be sent to a PO Box?

No, cards must be sent to a physical residential address.

How do I reset/change my PIN number?

Your PIN can be reset using the IVR at 855-558-0043 (push 4 once card number is entered) or by logging in to playplus.mycardplace.com.
  • Log into playplus.mycardplace.com
  • Hover over the additional services tab on the right side of the screen – click Change PIN
  • Enter the current PIN and the new PIN you wish it to be changed to – click Change PIN

How do I change my password?

If you have forgotten your password, select Forgot your Password on the logon screen. A temporary password will be sent to the email address on file. If you know your password and would like to change it:
  • Log into playplus.mycardplace.com
  • Click Additional Service Tab on right side of screen
  • Click Change Password/Secret Question
  • Enter current password- enter password you wish to change to – click Change Password

How do I update my profile information? I'd like to update my address.

To update your profile information, contact us at https://www.playplusgo.com/contact/. You may be required to provide documentation to verify your request.

What do I do if my Play+ card is lost or stolen?

Report lost or stolen cards immediately by contacting us at https://www.playplusgo.com/contact/. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Terms and Conditions. Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions at playplus.mycardplace.com.

How do I check my Play+ account balance?

You can check your account balance for free online at playplus.mycardplace.com. Or get free balance alerts via email or by cell phone. You can also call Customer Service at 855-558-0043 and use the automated service.

What if I don't agree with my available balance?

You can review posted transactions online at playplus.mycardplace.com for any discrepancies. Please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. If you believe that there is an issue with your balance, contact us at https://www.playplusgo.com/contact/.

This card is issued by Bank of George MEMBER FDIC pursuant to a license from Discover Network. Discover® and the Discover Acceptance Mark are service marks used by Bank of George under license from Discover Financial Services.